Refund policy
Our 14-day promise
Our products are digital guides and templates that you can download straight away. If you buy one and it didn't help you, email us within 14 days of purchase and we'll give you a full refund. You don't need to give a detailed reason.
How to ask for a refund
Email jacksgonnacook@gmail.com from the email address you used to buy, or include it in your message. Tell us the product name and your order date. We aim to reply within 2 working days. Refunds go back to your original payment method through Whop, and your bank may take a few more days to show it. You can also request a refund through Whop's Resolution Center.
After 14 days
After 14 days we don't normally give refunds. That's because the files have already been delivered and can't be returned. If a file is faulty, won't open or isn't as described, contact us at any time and we'll fix it, replace it or refund you.
Your legal rights
Digital content you start downloading straight away does not usually come with the 14-day right to cancel under the Consumer Contracts Regulations 2013. The promise above is something extra we offer on top of the law. It does not affect your statutory rights under the Consumer Rights Act 2015, including your rights if digital content is faulty or not as described.
Fair use
We may refuse a refund if we have clear evidence of abuse, for example repeated buy-and-refund across several products, or chargebacks after the files were shared.
Contact
jacksgonnacook@gmail.com · Jack of AI Trades, United Kingdom